Routeman Call Centre
As market leaders in innovative turn-key solutions, AMCS Group understand Service Providers want an efficient way to manage customer queries and provide quality customer service.
Routeman Call Centre is your way to streamline customer interactions and create an audit trail of all customer queries. Routeman Call Centre helps Service Providers to address customer queries in a fast and efficient manner enabling them to resolve problems and improve customer satisfaction.
Benefits
- Promote Query Tracking
- Boost Customer Satisfaction
- Reduce Customer Churn
- Minimise Call Handling Time
- Enhance Call Resolution Times
- Improve Operational Processes through Problem Identification
- Identify Customer Trends through Customer feedback
Routeman Call Centre helps Service Providers to use customer feedback to take corrective action and improve internal operations, helping to retain customers and improve profitability. Routeman Call Centre can be deployed as a standalone application or as part of the Routeman product suite.
Features
- Online ticketing system that captures customer queries
- Customisable Ticket Type Workflow
- Assign queries to relevant departments
- Audit trail of all calls, actions and completed times
- Customisable Data Capture
- Customisable Message Board
- Personalised Dashboards
- KPI Reporting & Extensive reporting matrix
